Get things working again
Help investigating website errors, email issues and online systems that aren't behaving as expected.
TECHNICAL SUPPORT
Something technical not working? Let's sort it out.
Website errors, email problems, hosting headaches or online systems that aren't behaving? We help individuals, businesses and organisations work through technical problems and find practical solutions.
HOW WE CAN HELP
Technical problems shouldn't hold you back.
When something stops working, you need practical help from someone who understands the problem and can work towards a solution.
Take the technical stress away
Get assistance with hosting, domains, servers and the behind-the-scenes details.
Connect the moving parts
Support with integrations, online services and systems that need to work together.
Get clear, practical advice
Straightforward explanations and sensible options, without unnecessary jargon.
TECHNICAL HELP WITHOUT THE JARGON
You explain the problem. We'll help work through it.
Technical problems have a habit of appearing when you least need them. A website goes down, emails stop arriving or two systems suddenly refuse to work together.
We help investigate what's happening, explain the options and work towards getting things running properly again. Whether it's a small issue or something more complicated, you'll get practical support without the runaround.
- Websites and serversTroubleshooting errors, performance problems, hosting and server configurations.
- Domains, DNS and emailHelp with domain settings, DNS records, email delivery and related services.
- Microsoft 365Support for Microsoft 365 email, Exchange Online, SharePoint and Teams administration.
- Online systems and integrationsInvestigating problems involving connected services, applications and workflows.
OUR TECHNICAL SERVICES
From small glitches to complicated problems.
There's a lot happening behind the scenes of a website or online business. Here are some of the areas we can help with.
Website troubleshooting
Website errors, broken functionality, WordPress issues, WooCommerce and other e-commerce platforms, payment gateways, subscriptions, memberships, online learning and training platforms, and performance troubleshooting.
Hosting and server support
Hosting configurations, server-related issues, website migrations and technical setup.
Domains, DNS and Cloudflare
Domain configuration, DNS records, redirects, SSL certificates and Cloudflare-related troubleshooting.
Email and Microsoft 365
Email delivery problems, domain email authentication, Microsoft 365 administration, Exchange Online, SharePoint and Teams.
Integrations and online systems
Support for HubSpot and other CRM systems, business automation and workflows, payment services, forms and booking systems. Custom website functionality, integrations, and development of specialist business systems and applications.
Website and system migrations
Moving websites, email services and related online systems, with planning and troubleshooting as required.
Support depends on the issue, access and technical requirements. We’ll discuss what’s possible before agreeing the work.
A quick note about what we cover.
Our technical support focuses on websites, hosting, email, Microsoft 365 and online systems. We don't provide general computer repair or desktop IT support.
We don't offer:
- Physical computer or laptop repairs.
- Screen, USB port or other hardware repairs.
- Printer repairs or troubleshooting.
- General Windows or Mac computer troubleshooting.
- General desktop software installation or repair outside the Microsoft 365 services listed above.
SPECIALIST SOLUTIONS
Need something more specialised?
Sometimes an off-the-shelf plugin or application doesn't quite do what your business needs. That's where a more tailored approach can make a difference.
We can design and develop custom business tools, workflows and integrations, whether that's adding specialist functionality to an existing website or building something new around the way your business works.
- Custom Business SystemsPurpose-built applications, portals, dashboards and reporting tools.
- E-commerce & MembershipsWooCommerce, payment systems, subscriptions, memberships and online learning platforms.
- CRM & AutomationHubSpot, customer management systems, automated workflows and connected business processes.
- Integrations & DevelopmentConnecting platforms, extending existing websites and developing tailored functionality.
NEED HELP WITH SOMETHING URGENT?
Something stopped working? Get in touch.
If your website, email or online system has stopped working, send us a message and tell us what's happening. We'll assess the issue and let you know how we can help.
Urgent enquiries are handled subject to availability. Outside business hours, please use the contact form and we'll respond when we're available.
HOW WE WORK
A straightforward way to get help.
Tell us what's happening.
Explain the problem, when it started and what you've noticed.
Ask about technical supportWe'll look into it.
We'll discuss the issue, access requirements and the likely work involved.
Work towards a solution.
Once the work is agreed, we'll investigate and help resolve the problem, keeping you informed along the way.
FREQUENTLY ASKED QUESTIONS
A few things you might be wondering.
Can you build custom business systems or integrations?
Yes. We can develop tailored website functionality, business tools and integrations when standard software doesn't quite meet your needs. Tell us what you're trying to achieve and we'll discuss the options.
What kinds of technical problems can you help with?
We help investigate website errors, hosting and server issues, domains and DNS, email, Microsoft 365 and connected online services. What we can do depends on the issue, access and technical requirements.
Can you help if my website is down?
Get in touch and tell us what you’re seeing and when it started. We’ll assess the issue and discuss the work involved. Assistance depends on availability and the cause of the problem; we don’t guarantee an immediate fix.
Do you provide Microsoft 365 support?
Yes. We can help with Microsoft 365 administration, email, Exchange Online, SharePoint and Teams. We’ll discuss the issue and access needed before agreeing the work.
Can you help with email delivery problems?
We can investigate email delivery, domain email authentication and related settings. Tell us which service you use and what’s happening so we can discuss a suitable approach.
Can you help with hosting, domains and DNS?
Yes. We can discuss hosting configurations, server issues, domain settings, DNS records, redirects, SSL certificates and Cloudflare troubleshooting.
Do you troubleshoot online integrations and payment systems?
We can investigate connections between websites, payment services, forms, booking systems and other online tools. Support depends on the systems involved, access and the nature of the problem.
Do you repair computers or provide general desktop IT support?
No. We focus on websites, hosting, email, Microsoft 365 and online systems. We don’t provide hardware repairs, printer troubleshooting, general Windows or Mac troubleshooting, or general desktop software installation and repair outside the Microsoft 365 services listed.
How much does technical support cost?
Pricing is quoted individually based on the issue and requirements. We’ll discuss the work involved before getting started, rather than assume every problem needs the same amount of investigation.
Can I contact you about an urgent problem?
Use Live Chat or the contact form to tell us what’s happening. Assistance and response times depend on availability. Outside business hours, please use the form and we’ll respond when we’re available.
GET IN TOUCH
Have something in mind? Let's talk.
Whether you've got a question, need some help or aren't sure where to start, we'd love to hear from you.
Contact us below or if it's easier.