Website support

Stripe webhook 404 errors after removing a plugin

Removing a payment-related WordPress plugin does not necessarily remove every connection that previously used it. Stripe webhook errors can continue when a configured destination no longer exists.

What the error tells you

A webhook lets Stripe send event information to a website or another service. If the destination returns a 404, the requested endpoint could not be found. That does not, by itself, explain the condition of every payment on the account.

In this client case, error messages referenced a MemberPress-related destination after the website had moved to WooCommerce. We reviewed the old integration and the connections that were still needed.

Separate old events from current configuration

An event retry and an active webhook destination are related but different things to inspect. Stripe’s event and delivery history can help show which destination is failing and when the attempt occurred.

Check the correct account and environment. A live website integration and a test setup should not be treated as interchangeable. The endpoint path in an error is evidence to investigate, not an instruction to delete everything with a similar name.

Cleanup needs context

The original project included reviewing leftover site customisations and confirming which WooCommerce connections should remain. That work should be documented alongside the event-delivery evidence.

Removing an old theme folder does not automatically prove that Stripe’s retry behaviour has changed. Equally, disabling a destination without checking what uses it could interrupt a working order or subscription process.

Verify the business process afterwards

After an integration change, test an appropriate purchase or subscription journey and check order updates as well as payment records. Use the provider’s supported testing process where possible.

If you receive webhook errors after changing plugins, keep the error details and note what changed. A support review should establish which endpoint is involved, whether it is still required and what outcome is expected before applying a fix.

Further reading

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Tony Scarcia

Owner Director, Scar Media Group. Practical help with websites, business automation, social media and online systems.

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